Privacy policy
Last updated: June 2026
&Veil respects your privacy. This policy explains what personal data we collect, how we use it and the rights you have under UK data protection law, including the UK GDPR. We are the data controller for the information we hold about you.
What we collect
When you shop with us or create an account, we collect your name, email address, delivery and billing address, phone number and order history. We also collect limited technical data such as your IP address and device information through cookies. We do not store your full payment card details — these are handled by our payment processor.
How we use it
We use your data to process and deliver your orders, manage returns, provide customer support, keep your account secure, and — where you have agreed — send you marketing about our products. We also use aggregated data to improve our website and service.
Legal basis
We process your data to perform our contract with you (fulfilling orders), to meet our legal obligations (such as tax records), for our legitimate interests (running and improving our business securely), and on the basis of your consent (for marketing emails, which you can withdraw at any time).
Cookies
We use essential cookies to run the site and remember your basket, plus analytics cookies (with your consent) to understand how the site is used. You can control cookies through your browser settings.
Third parties
We share data only with trusted providers who help us operate, such as Stripe for secure payment processing and delivery couriers to fulfil your orders. These providers act on our instructions and are bound to protect your data. We never sell your personal information.
Your rights under UK GDPR
You have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. You can also complain to the Information Commissioner’s Office (ICO). To exercise any of these rights, contact us using the details below.
Data retention
We keep your data only for as long as necessary — typically while you have an account and for a reasonable period afterwards, and longer where we must retain records (such as orders) to meet legal and tax obligations.
Contact
For any privacy questions or requests, email [email protected] or write to &Veil, 14 Shoreditch High Street, London, E1 6JE, United Kingdom.